Refund Policy

Summary of Conditions

General Policies

We act as an agent of many airlines and tour operators. 

Please check all names, dates and timings on your documents and inform us immediately if you notice something is not correct.

Please ensure you check any health or vaccination requirements for any countries you are visting.

Please make sure you have the relevant visas and travel documents for your trip, including any stopovers/transits and your passport is vaild for travel. Many countries require your passport to be vaild for at least 6 months beyond the period of stay.

We recommend that you purchase travel insurance to cover your needs.

For additional travel informations please visit the UK government site.


Unless otherwise stated in writing your ticket will be none-refundable and non-changeable.

Once booked tickets cannot be transferred or names changed

For Economy class booked please check-in at least 3 hours before departure. For Business and First Class please allow at least 2 hours.

In cases where tickets are changeable, it will be subject to availability there is a re-issue charge and/or fare difference payable to the airline. Fare differences also payable when the airline offer a date change.

If a flight is missed, the airlines regard this as a no-show and even if a flight can be chanaged, no-show charges will be applied. Failure to turn up for a flight without prior notice can also lead to your booking being cancelled by the airline leaving the whole booking non-refundable.

Please check if your booking include any baggage.

We advise you to check your flights before any travel in case of any schedule changes by the airline.


Early Check-in or Late Check-out requests are subject to availability and on the day of arrival or check-out. They may be subject to a charge by the Hotel. 

General hotel check-in times are between 12pm and 3pm. Check-out times are generally between 10am and 12pm.

You may contact the hotel directly for check-in or check-out times.

Any special request will be passed on to the hotel but cnnot be guarnteed. this includes but is not limited to high/low floors, interconnecting rooms and twin/Double room requests.

If you have requested an extra bed please be aware that many hotels provide a pull out sofa bed or rollaway bed.

The hotel price dose not include extras at the hotel such as mini-bar, room service, phone calls or extra meals/drinks (on top of the meal plan booked)